It is the aim of Bay Vehicles to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone, email or in writing and your complaint will be resolved in the shortest possible time by the appropriate person.
To register a complaint contact us by:
Email: email@example.com Telephone: 029 2022 6406
Or write to us at: 30 Kingsland Road, Canton, Cardiff, CF5 1HU
To help us to investigate and resolve your concerns as quickly as possible please provide the following information:
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing with details of our findings any actions undertaken.
If you are not satisfied with our resolution of your complaint:
If you have a regulated contract with us and are not satisfied with our final response you are eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet (for more information please see https://www.financial-ombudsman.org.uk/publications/consumer-leaflet.htm).
If you have any questions in relation to our Complaints Handling Procedure, please contact us telephone, email or in writing Email: firstname.lastname@example.org Telephone: 029 2022 6406 Or write to us at: 30 Kingsland Road, Canton, Cardiff, CF5 1HU
Email : email@example.com
Telephone : 029 2022 6406
Company Address :
30 Kingsland Road
Bay Vehicles Ltd trade under Hanborough Enterprises Ltd’s brand name of Platinum Funding, part of the Bridle group of companies. We are an Appointed Representative (Firm Reference Number 498883) of Hanborough Enterprises Ltd who is authorised and regulated by the Financial Conduct Authority for consumer credit activities (Firm Reference Number 631448).
You can check this on the FCA Register by visiting www.fca.org.uk or by contacting the FCA direct on 0300 500 8082. We are an independent vehicle finance broker and we operate with a panel of carefully selected funders. We may receive commission and/or other benefits from the finance provider if you enter in to an agreement with them.
Bay Vehicles Ltd registered office and trading address is 30 Kingsland Road, 5 Exeter Close, Canton, Cardiff, South Glamorgan CF5 1HU, Vat no 527 8788 40, Data Protection Licence ZA151133
Disclaimer: All vehicle images and descriptions are for illustration and reference purposes only, all vehicle leases are subject to credit approval and subject to change at any time. E&OE.
Copyright © 2020 Bay Vehicles, All rights reserved.
Powered by CALAS